Privacy Policy

Information We Collect

When you engage with xenolivario's educational programs and services, we collect different types of information. Some of this you provide directly—like when you fill out a contact form or enroll in a course. Other information comes from how you use our website.

We don't collect sensitive information unless it's directly relevant to providing educational accommodations or support services—and only with your explicit consent.

How We Use Your Information

Your data serves specific purposes that improve your learning experience and help us run our educational programs effectively. We're not in the business of collecting information just for the sake of it.

We won't use your information for purposes beyond what's described here without getting your permission first. And we definitely won't sell your data to third parties—that's not how we operate.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures including encryption, firewalls, and access controls to protect your data from unauthorized access.

Our Security Measures Include:

1. SSL encryption for all data transmitted through our website and learning platforms
2. Regular security audits and vulnerability assessments of our systems
3. Restricted access to personal information—only authorized staff can view your data
4. Secure backup procedures to prevent data loss while maintaining confidentiality
5. Staff training on privacy obligations and proper data handling procedures

Sharing Your Information

We keep your information within xenolivario except in specific situations where sharing is necessary for providing our services or meeting legal requirements.

Limited Disclosure Scenarios:

Any third party that receives your information is contractually obligated to protect it and can only use it for the specific purpose we've authorized. We don't allow them to use your data for their own marketing or other purposes.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. These aren't just theoretical—we've set up processes to make exercising these rights straightforward.

You Can Request To:

1. Access your data: Get a copy of the personal information we hold about you, usually within 30 days of your request
2. Correct inaccuracies: Update or fix any incorrect or outdated information in our records
3. Delete your information: Request removal of your data, subject to any legal retention requirements we must follow
4. Restrict processing: Limit how we use your information in certain circumstances
5. Object to use: Challenge our processing of your data based on legitimate interests
6. Withdraw consent: Revoke permission for data uses that required your consent (won't affect past processing)

Data Retention

We don't keep your information longer than necessary. Different types of data have different retention periods based on their purpose and our legal obligations.

Typical Retention Periods:

Once retention periods expire, we securely delete or anonymize your information so it can no longer identify you. If you close your account, we'll delete data that's no longer needed while keeping records we're legally required to maintain.

Cookies and Tracking

Our website uses cookies—small files stored on your device that help the site function properly and remember your preferences. Some cookies are essential for the site to work; others help us understand how people use our services.

Types of Cookies We Use:

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how the website functions—particularly features related to course access and progress tracking.

International Data Transfers

xenolivario primarily operates in Australia, and your data is stored on servers located within the country. However, some of our service providers operate internationally, which means your information might occasionally be processed outside Australia.

When this happens, we ensure these providers meet Australian privacy standards through contractual obligations and compliance certifications. We only work with international partners who demonstrate adequate data protection measures comparable to Australian requirements.

Children's Privacy

Our services are designed for adults interested in financial education. We don't knowingly collect information from individuals under 18 without parental consent. If we discover we've inadvertently collected data from a minor, we'll delete it promptly.

For participants aged 16-17, we may require parental consent depending on the program type and duration. Parents can contact us to review, modify, or delete information about their children.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Last Updated" date at the top shows when the most recent changes were made. We encourage you to check this page occasionally to stay informed about how we're protecting your information.

Complaints and Concerns

If you're worried about how we've handled your personal information, we want to hear from you. Contact our privacy officer first—most concerns can be resolved directly through conversation.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their website is oaic.gov.au, and they provide guidance on the complaints process.

We take complaints seriously and investigate all concerns thoroughly. Even if we can't give you the outcome you want, we'll explain our position and ensure you understand your options for further review.